Once your item is shipped and with the carrier, the responsibility of delivery falls within the hands of the carrier. If you have a tracking related question, please reach out to the carrier directly using the shipping and tracking information sent to you via email. We are not liable for incorrect addresses or lost parcels.
All returns and exchanges are accepted within 30 days of receiving the item.
If you are missing an item or the item that you receive is damaged, then please contact us and we will send out a replacement free of any shipping costs to you. You must notify us within 3 days of receipt of shipment.
If a refund is deemed necessary, then we will manually refund your transaction for the appropriate amount for the returned items. Chargebacks will not be taken lightly and will subject the client to being put on the no-sell list.
Refunds will only be issued after all items in the original package have been returned to us, including free promotional items. Please always contact us first because most issues can be resolved very easily.
All Items are shipped safely and in a manner that ensures safe arrival. If for any reason this is not the case, then please email us and we will work with you. Each case is handled individually.
If a product is missing from your order, then please contact us and once we verify the legitimacy of the claim then we will send the missing item to you. All orders are documented and are photographed prior to shipping to avoid any fraudulent claims.